Returns & Exchanges

At DeLallo, we stand behind the quality of our authentic Italian foods and strive to ensure your complete satisfaction with every order. If your items arrive damaged or do not meet our high standards, our customer service team is here to provide a prompt resolution.

Return Process

• 1.
  Contact Customer Service

  Reach out to our team within 14 days of receiving your order via email or phone to report any issues with your food items.

• 2.
  Provide Order Details

  Include your order number and, if applicable, clear photos of the damaged packaging or product to help us process your request quickly.

• 3.
  Review and Approval

  Our quality assurance team will review your claim to determine if a replacement or a full refund to your original payment method is appropriate.

• 4.
  Resolution Delivery

  Once approved, we will ship out your replacement items at no additional cost or issue a credit that will appear on your statement within 3-5 business days.